Technical Writer

As a Technical Writer, your role involves writing conceptual overviews and procedures, reading and writing example code, and updating user facing documentation. You will be a key link between our Product Managers, technical team, and end users - tying together many vital pieces of our AnswerHub product with technical documentation. You will be embedded in our Agile processes - writing developer guides, updating code samples and quick start documentation, as well as writing our API references and other online materials.

You may have some experience writing documentation for SaaS companies, developed software in the past, or perhaps you're an experienced communicator who loves digging deep into technical projects. One thing is for certain - you are passionate about helping developers learn to use software through your work! 

Responsibilities

  • Write technical documentation for internal and external developer audiences, such as API reference docs and developer guides
  • Design and organize documentation sets for the AnswerHub product
  • Help to develop, and then adhere to, a set of best practices for documentation creation and quality assurance
  • Collaborate cross-functionally to elicit detailed product information from subject matter experts (SMEs)
  • Quickly grasp complex technical concepts and then, through documentation, teach those concepts to our product users


Qualifications 

  • BA/BS degree or equivalent practical experience writing software/services documentation (or related experience)
  • Minimum of 2 years of relevant experience, such as technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials
  • The ability to communicate effectively with writers, engineers, support team members, and product managers
  • Preferred experience working in an Agile Scrum environment
  • Preferred experience with Swagger
  • Preferred experience with source code written in Java, Python and/or JavaScript, AngularJS, FreeMarker, HTML, and CSS.
  • Experience with MySQL is a plus.

 

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